Position:	Sr. Technician/Technician, Technical Support
Unit:	IT Department
Reports to:	Director IT/ Sr. Manager, Network Infrastructure.
Location:	Chittagong (BD)

 

Main Responsibilities of the Job:

• Provide technical support to faculty, staff, and students, ensuring prompt resolution of hardware and software-related issues.
• Troubleshoot and resolve problems with desktops, laptops, printers, scanners, and other peripheral devices.
• Assist with LAN, WLAN, and optical fiber installations, maintenance, and troubleshooting to ensure seamless network connectivity.
• Install, configure, and maintain operating systems, software, and hardware for end-users.
• Set up and manage new IT equipment and peripherals as needed.
• Maintain records of technical issues, resolutions, and inventory of IT equipment and network components.
• Collaborate with the IT team to ensure the smooth operation of systems and infrastructure.
• Provide feedback and suggestions for im
• proving IT infrastructure and user experience.

Other Requirements:

• Minimum SSC/HSC or Diploma in a relevant field.
• Minimum of 3 years of relevant experience in IT support, troubleshooting, and network management.
• Proficiency in troubleshooting desktops, laptops, printers, scanners, and other peripherals.
• Basic to intermediate knowledge of LAN, WLAN, and optical fiber networks.
• Strong problem-solving and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to work flexible hours when required.
• Strong commitment to delivering high-quality service to end-users.

Compensation & other benefits: According to AUW policy.

To Apply:

Interested applicants should send their resume along with a cover letter detailing how their qualifications, skills, abilities and experience meet the specific requirements of the role, as outlined in the job description. Attach copy of educational certificates and name of at least 3 references.

Applicant must enclose his/her Photograph with CV. (Name & Contact Information) addressing to hrd@auw.edu.bd. Please mention the position applied on the subject line. The review of applications will begin immediately. Only short-listed candidates will be contacted.