Position: Director, IT

Unit: IT

Reports to: University Registrar

Start Date: As soon as possible

Application Deadline: On a rolling basis

Position Outline

The Director, IT, is responsible for the management and administration of the IT department. S/he should be a highly organized, motivated and results oriented self-starter, with strong operations and management skills, who works effectively as a team player, and who gets actively involved in day-to-day IT operations.

Core Responsibilities

1. Building up a strong IT team of the highest integrity
   • Developing an effective IT team to solve critical IT problems with outstanding performance and interpersonal skill
   • Guiding IT staff to organize and accomplish their daily assignments
   • Supervising the IT staff to manage and overcome the work load systematically
   • Ensuring an effective IT teamwork
   • Working closely with the IT staff so that they understand and value each other’s job importance

2.    Technical support and maintaining database

• Overseeing the University website, domain control panel and hosting panel server including administration
• Understanding LAN/WAN equipment’s like Router, Switch and Server for proper Installation, Maintenance &
• Implementing and maintaining database security
• Establishing and maintaining sound backup and data recovery policies and
• Providing all technical support and troubleshooting activities related to Software Desktop, Laptop, Mac, Network printers, Scanners, CCTV cameras, Access Control Devices, Multimedia Projectors and UPS/IPS
• Organizing advanced schedule of IT related tasks on priority basis

3.    Communication with management and other departments on IT issues

• Communicating with local and expat staff members for all types of IT related matters
• Updating the management with new information technologies implemented in the organization
• Advising the management of new projects which is beneficial for the University and cost effective as well
• Discussing and implementing day to day IT requirements of different departments
• Discussing and solving critical problems of management regarding IT issues
• Solving IT related problems of local and expat faculty who are at the station or working outside the campus
• Communicating with local and foreign suppliers for different devices implementation, troubleshooting and purchases

4.    Information Technology and its implementation

• Identifying cost effective IT solutions
• Developing thyself to implement new and latest technology for the interest of AUW
• Upgrading software and hardware equipment
• Developing overall technology of the University for the betterment and smooth operations

5.    IT servers and central networking devices

• Handling existing    network    configuration,   networking    equipment,   servers    and workstations
• Designing, negotiating, purchasing and implementing a complete network system for AUW as required
• Implementing, maintaining and troubleshooting of servers and equipment related to networking
• Designing the network to be connected to the central servers and feature upgrading
• Monitoring and customizing the servers for better performance and smooth operations without any downtime
• Monitoring daily, weekly and monthly backups done in different location for disaster recovery
• Monitoring all buildings in AUW facilities and ensuring all are connected to the central network system
• Updating servers, routers and networking equipment related to software and hardware
• Monitoring the load tolerance of servers and devices

Qualifications and Experience Required

• Substantial experience in Information Technology, preferably in a multicultural and multinational environment; experience of working in an University would be an advantage
• Master’s Degree in Information Technology, or in a related field preferred
• Must have sound understanding of computer systems, networks, security, databases, storage systems and ERP
• Experience in supervising and managing a team of professional IT staff
• Must have strong interpersonal, communication and leadership skills
• Effective skills in IT support service and IT system management
• Excellent analytical and problem-solving skills
• Must be team oriented, and have demonstrated ability to increase productivity of the team members and to continuously improve methods, approaches, and developmental contribution in a cost-effective way
• Official IT certification is preferred.
• Female candidates are strongly encouraged to apply.

To Apply

Interested applicants should send their CVs along with a Cover Letter detailing how their qualifications, skills, abilities and experience meet the specific requirements of the role as outlined in the job description; and two references (Name & Contact Information) via email at hrd@auw.edu.bd. Please mention the position applied on the subject line. The review of applications will begin immediately. Only short listed candidates will be contacted.